Tag: Technical glitch

Justin Trudeau leaves India after 36-hour delay: Past instances when Canadian PM’s plane faced snag

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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Canadian Prime Minister Justin Trudeau left India on Tuesday after a delay of nearly 36 hours from his scheduled departure due to a technical snag in his official aircraft. PM Trudeau, along with the Canadian delegation, was stranded in Delhi for two days. Their official departure was scheduled on September 10, after the G20 summit.

According to the news agency ANI, Mohammad Hussain, Press Secretary of Canada Prime Minister‘s Office (PMO), said that the technical issue was resolved and the aircraft was cleared to fly.

Trudeau’s departure from Delhi finally took place on Tuesday at 1 p.m. local time, following confirmation from officials at the Indira Gandhi International Airport that the aircraft had been cleared to fly, according to reports.

This is not the first time that the Canadian PM’s official aircraft, an Airbus A 310-300, has suffered a technical snag.

According to an Indian Express report, in the early 1990s, the CC 150 Polaris aircraft earned the nickname, the ‘Flying Taj Mahal’. This name was coined by Canada’s opposition leader at the time, Jean Chrétien. He gave it this moniker after the then-Prime Minister, Brian Mulroney, had the aircraft’s interiors lavishly upgraded.

Interestingly, Chrétien later became the Prime Minister and he also utilised the same aircraft for official trips. However, during his tenure, he opted for a more modest interior design, toning down the lavish upgrades that had been previously done.

Before becoming the VIP plane, it was initially part of a batch of five aircraft brought into commercial service by an airline firm in 1987-88. Maintenance issues with the aircraft have become increasingly common, and notably, all incidents have occurred during Trudeau’s tenure as Prime Minister.

In 2016, Trudeau was forced to return to Ottawa, the capital of Canada, just 30 minutes after take-off due to a glitch in the aircraft’s flaps. He was flying to Brussels to sign a free trade deal with the European Union.

In 2018, during Trudeau’s trip to India, the Flying Taj Mahal encountered another snag in Russia while refuelling. This issue stemmed from a damaged sensor, extending the fuel refilling stop from the usual 1.5 hours to approximately three hours.

In 2019, the VIP aircraft faced severe damage when it rolled into the back wall of a hangar while being towed on the ground at a Canadian airbase. The incident left the aircraft’s nose and right engine cowling damaged.

Canada has taken steps to address these recurring issues by acquiring two used 2015-manufactured Airbus A330 aircraft from Kuwait Airways. However, immediate upgrades to retrofit these aircraft with luxurious cabins for the Prime Minister are not expected. Canadian media has speculated that it could take up to two years for these upgrades to be completed.

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KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow

‘Technical error on our part:’ WhatsApp says after 2-hour outage on Tuesday

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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WhatsApp was down for almost two hours for millions of users around the globe on October 25. The outage affected both personal and business users across phones, and WhatsApp Web before the services were restored. Confirming the services are back up, Meta said in its official statement, “We know people had trouble sending messages on WhatsApp today. We’ve fixed the issue and apologised for any inconvenience.”

A WhatsApp spokesperson revealed that “the brief outage was a result of a technical error on our part,” and the issue has now been resolved, in a statement to India Today Tech.

ALSO READ:  WhatsApp global outage: Services restored after nearly 2 hours

Meta, WhatsApp’s parent company, did not offer more details about what caused the ‘technical error’. The last time WhatsApp was down for millions of users in October was nearly six years ago. At the time, the company said that its services were down due to a DNS (Domain Name System)-related issue. The current outage could also be a result of a similar issue, but more details are awaited from the company.

On October 25, WhatsApp’s services were seemingly down since 12:30 PM IST and services were restored by 2:30 PM IST. In those roughly two hours, some users were unable to send and receive messages and media files while others were unable to make phone calls and video calls.

According to the outage tracking website, Downdetector, 69 percent of users faced issues with sending messages, 21 percent of users faced server connection-related problems and about 9 percent of users were unable to use the app for other reasons.

On the other hand, the sister apps of WhatsApp, Instagram, Facebook and Messenger were working fine.

 ALSO READ: Here’s how you can transfer your WhatsApp chat history from Android to iPhone

This is WhatsApp’s first major outage of the year 2022, after the last big outage that occurred on October 5, 2021, took down WhatsApp, Instagram and Facebook together, for about six hours before the issue was fixed.

WhatsApp is one of the most popular instant messaging services in the world and the most popular messaging app in India and Brazil, which are its biggest markets.

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Thursday’s filing dispelled some doubts, though Musk still has work to do. He and his advisers will spend the coming days vetting potential investors for the equity portion of his offer, according to people familiar with the matter

KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow

100 HDFC Bank account holders get Rs 13 crore credited to their accounts after glitch

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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In a crazy glitch, HDFC Bank’s Thiyagaraya Nagar branch in Chennai credited Rs 13 crore each to 100 of its customers’ bank accounts on Sunday. It was later learnt that the transaction error was caused by a technical glitch during maintenance work on the bank site.

The initial reports suggest that Rs 13 crore each was deposited in 100 accounts totalling Rs 1,300 crore. However, the HDFC Bank has clarified that the quantum of credit varied from a few thousand rupees to Rs 13 crore for different accounts, The Times of India reported.

What caused the glitch?

The bank has attributed the error to the introduction of a new software patch as part of maintenance during the wee hours on Sunday.

Later, a spokesperson clarified that a display error was noticed in a few customer accounts which caused the account holders to note an erroneous amount credited to their account, as per an Economic Times report.

ALSO READ: HDFC Bank establishes rural banking as a separate segment

What’s happened to the money?

Following the error, those 100 accounts were immediately frozen with a debit lock. The accounts were restricted from performing withdrawals or transactions to other banks but could receive cash.  Most of the erroneous amount has been recovered and the debit lock has been removed. A small number of accounts remain which will soon be fixed, the bank said.

Meanwhile, a probe has been launched into this incident.

The HDFC Bank had decided to overhaul its system following the Reserve Bank of India’s curbs on some of its digital offerings. The RBI had put restrictions on business generation activities planned under the bank’s Digital 2.0 Programme due to recurring errors. However, the restrictions were removed earlier in March.

ALSO READ: HDFC Bank launches digital 30-minute ‘Xpress Car Loans’; check details

Meanwhile, HDFC Bank issued a statement on the May incident on July 1 and said that a tech glitch led to crores of rupees being transferred to some customer accounts in Tamil Nadu. “The issue of the said money transfer has been almost completely resolved. To put matters in context, a display error was noticed in balances of a few customer accounts post a system patch upgrade on the night of May 28/early morning of May 29, 2022. This caused some customers of the Bank to note an erroneous balance in their account. Post the proactive detection by the bank, the issue was remediated for all these accounts. These customers can now operate their accounts for which they are intended.”

Note: This story has been updated to incorporate latest developments.

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Thursday’s filing dispelled some doubts, though Musk still has work to do. He and his advisers will spend the coming days vetting potential investors for the equity portion of his offer, according to people familiar with the matter

KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow

Zerodha faces investors’ fury on technical glitch

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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Users of online brokerage Zerodha faced difficulty in trading on Wednesday due to a technical glitch on its trading platform. The brokerage house faced customers’ ire on microblogging site Twitter as they complained that prices and trading froze on its platform during the trading hours.

“Zerodha down, price not updating,” one user tweeted. Another user mentioned, “Zerodha is not working at the peak time of trading. Prices are stuck.” “Because of Zerodha, I suffer a loss of Rs 80,000 in ONGC. Zerodha app was stuck. I sold my holding for intraday and stock runs like a wild horse from 65 to 82 within 5 min & came down to 62. I was trying to exit my position but thanks to Zerodha, my stock was sold. Buying price 148,” a user tweeted.

On October 18, investors of several brokerage houses, including Zerodha and Paytm Money, had faced possible difficulty while selling shares due to “an issue” related to Central Depository Services India Limited (CDSL). Founded in 2010, Zerodha Broking is a financial services company that offers retail as well as institutional broking, currencies and commodities trading, mutual funds, and bonds.

Over 7.5 million clients place millions of orders every day through its platform, contributing more than 15 percent of all Indian retail trading volumes.

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Thursday’s filing dispelled some doubts, though Musk still has work to do. He and his advisers will spend the coming days vetting potential investors for the equity portion of his offer, according to people familiar with the matter

KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow

HDFC Bank’s internet banking services suffer outage yet again

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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Elon Musk forms several ‘X Holdings’ companies to fund potential Twitter buyout

3 Mins Read

Thursday’s filing dispelled some doubts, though Musk still has work to do. He and his advisers will spend the coming days vetting potential investors for the equity portion of his offer, according to people familiar with the matter

KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow

NSE ‘regrets’ trading halt, defends decision to not move to recovery site

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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In the face of severe criticism over Wednesday’s four-hour-long trading halt, the National Stock Exchange said on Friday that it sincerely regrets the incident.

At a time when questions are being raised as to why the disaster recovery site did not come to the rescue during the incident, the NSE said that it took the decision of not migrating to the recovery platform after detailed consultation and evaluation.

Capital market regulator SEBI, which has sought a detailed root cause analysis from the exchange, has also asked the NSE to explain the reason for not migrating to the recovery site.

In a statement on Friday, the exchange stressed its commitment towards providing a robust, stable and reliable platform and outlined its investments made towards the strengthening of the platform.

“NSE has a robust, resilient, secure and fault-tolerant technology infrastructure supported by best-in-class equipment from vendors like Cisco, HP, Dell, Hitachi, Checkpoint, Palo Alto, Oracle etc., aided by able technology service providers like TCS, Cognizant, Wipro etc.,” it said.

Further, the bourse added that it has a strong technology governance process in place wherein the technology infrastructure is reviewed on a regular basis by committees such as the standing committee on technology, which has technology experts. Also, multiple types of audits are carried out by various firms and institutions with specialised expertise, it said.

The NSE mentioned that it invests heavily in its technology infrastructure on a continuous basis and over the last 3-4 years, it has almost tripled its annual cash spend on capital and operational expenses on technology to around Rs 900 crore with a strong technology workforce of around more than 1,500 people, including employees and vendor staff.

Noting that it is the largest derivatives exchange in the world by volumes, it said that NSE has “demonstrated track record of handling significantly high volumes despite a challenging external environment over the last one year due to the pandemic without any impact on trading”.

Stating that the exchange constantly endeavours to provide a glitch-free environment, it said that the complex technology architecture, however, has significant external and vendor dependencies in terms of connectivity and hardware.

It cited examples of similar outages in Australia, New Zealand, Japan, Germany and the UK, which occurred in the past two years.

It said that post the shutdown of trading on NSE, the exchange considered all the “available alternatives on hand, including the invocation of disaster recover site to decide on the course of action that would bring up the market at the earliest with least disruption to market participants and post evaluation, a decision was taken to bring up the systems at the primary site”.

The statement further clarified that it takes steps for disaster recovery readiness in line with SEBI regulations wherein quarterly drills are conducted and live trading sessions from the site are conducted twice a year.

It reiterated that it is awaiting detailed root cause analysis from its vendors regarding Wednesday’s incident.

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Thursday’s filing dispelled some doubts, though Musk still has work to do. He and his advisers will spend the coming days vetting potential investors for the equity portion of his offer, according to people familiar with the matter

KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow

Market had to be shut due to unavailability of online risk management system: NSE on tech glitch

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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The NSE trading halt that froze the markets for more than four hours yesterday was due to the unavailability of an online risk management system, an NSE spokesperson said on Thursday.

NSE has multiple telecom links with its two telecom service providers, and “we received a communication of the instability of all their links from both the service providers,” the spokesperson said. While there was no impact on the trading system, this instability resulted in an impact on the online risk management system, they added.

“Given that the online risk management system was unavailable, market functioning could not continue normally and hence had to be shut down,” they said.

The exchange was continuously working to resolve the problem; once resolved, it announced re-opening the markets till 5 pm.

Trading was halted at NSE at 11:40 am after the price of cash, and the derivative segment did not update even after an hour. Later, NSE decided to cancel all the pending orders and extended the trading hours till 5 pm to allow traders to settle their orders.

The exchange awaits a detailed root cause analysis from its telecom service providers and vendors regarding this incident. It is also in close contact with SEBI officials. The market regulator had initiated a probe into the exchange after it halted trading. It asked NSE why it did not migrate to the disaster-recovery site to prevent the outage.

Several market experts criticised NSE’s lackadaisical approach at keeping the stakeholders informed. They said the communication from both the exchange and regulator was “very sketchy.”

“Technical glitches are a normal part of any business or anything that you do. But what is important is that we have some sort of an update in terms of the timing or what exactly the participants can do at a particular point of time; that would definitely help,” Hemang Jani of Motilal Oswal Financial Services told CNBC-TV18 on Wednesday.

NSE had faced a similar issue in June 2020 when its bank option segment did not reflect the terminal’s latest data linked to the exchange. Such issues are more common than we think, however. The Australian Stock Exchange was shut down due to glitches 24 minutes after the trading began on November 16, 2020. The trading was halted for the rest of the day.

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Thursday’s filing dispelled some doubts, though Musk still has work to do. He and his advisers will spend the coming days vetting potential investors for the equity portion of his offer, according to people familiar with the matter

KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow

Trading hour extension: Market experts criticise NSE’s communication

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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A technical glitch halted trading at the National Stock Exchange (NSE) for nearly 4 hours. The exchange resumed operations at 3:30 pm for 90 minutes. The exchange has blamed connectivity issues.

Talking about NSE glitch, Hemang Jani of Motilal Oswal Financial Services, said, “Technical glitches are a normal part of any business or anything that you do. But what is important is that we have some sort of an update in terms of the timing or what exactly the participants can do at a particular point of time; that would definitely help.”

“I believe that exchanges and regulators would have their own reasons as to why there has been some sort of a delay in giving an update because there are a lot of these intraday positions and square off related issues that brokerages would be facing.”

Jani said if there is a timely update let, say at about 3 o’clock, then it would help them advise their clients properly and the settlement process can be smoothened rather than having to wait till the last moment and then guiding clients into what needs to be done.

“Each broker will be dealing with this situation in their own way. So, I think the update process should have been a little bit better. But I don’t think we should read too much into this. There are complex issues when you manage technology related things at an exchange level and I am sure they must be doing their best.”

“Before the technical glitch was there, the NSE volume was close to about Rs 30,000 crore and from 3:30 pm to 4:00 pm, in a span of 30 minutes we are seeing the NSE cash volume clocking about 1,04,000 crore. So in a matter of 30 minutes, I think almost about Rs 75,000 crore of volume has already been traded. This could be for various reasons, but that is the kind of pressure that is there on the system.”

He said this would be one of the highest cash market volume baring the one that was seen on November 27 where the volume was 1,47,000 crore due to MSCI re-balancing. So, on a day like this the NSE cash volume is one of the highest in the recent past.

Rajesh Baheti, MD, Crosseas Capital Services, said, “What has happened throughout the day technological glitches do happen, we rely on technology, we rely on telecom these things do go down. What is the NSE policy now that has to be spelt out, that doesn’t take till 3:30 to figure this out.”

“So if NSE had come back in the morning and said look there is a telecom problem we don’t know how long it will take to get fixed but whenever it will get fixed we are going to have at least an hour or hour and half trading of trading, if only that had been communicated I think the markets would have taken that in their stride and said okay we know that the markets are going to open, but they said nothing.”

“At 3:25pm you could see the tweets put out by Zerodha which is the largest brokerage in the country that they will wait till 3:00pm and then they will start squaring up everybody’s position in the BSE which is precisely what must have played out.”

Big online brokerages didn’t have any communication from the exchange and then they went and simply offloaded everything at one go on the other exchange with little equity. So, I think there is a massive communication failure from the side of the NSE.”

“They should have spelt out the policy that no matter what time the markets open, we will have them open for an hour-hour and a half even if it is beyond trading hours and decisions like this need not have waited till 3:30 pm. You don’t know when the line would start, but the fact that you want to start the exchange once the line starts should have been communicated well in advance.”

Also read: NSE glitch highlights: Trading hours extended till 5 pm; market experts criticize communication

Elon Musk forms several ‘X Holdings’ companies to fund potential Twitter buyout

3 Mins Read

Thursday’s filing dispelled some doubts, though Musk still has work to do. He and his advisers will spend the coming days vetting potential investors for the equity portion of his offer, according to people familiar with the matter

KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow

Trading extended till 5 PM for equity and equity derivative markets on both the exchanges

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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Trading hours on both the major stock exchanges have been extended till 5 pm for equity and equity derivate markets, only for Wednesday. Both the exchanges took a joint decision to extend the trading time after trading at NSE was shut down due to some technical glitches.

Pre-open trading will begin at 3:30 pm and normal trading will continue from 3:45 onwards till 5 pm.

“BSE equity and equity derivatives markets will remain open till 5 pm today as decided jointly between exchanges today. All other markets timings will remain as normal,” Ashish Chauhan, MD and CEO of BSE told reporters.

For F&O, CD, COM, SLB, CM segments, trading will re-open at 15:45 and close at 17:00. The daily cut-off time for F&O and CM segment will end at 17:30 and 17:45, respectively. One session of one hour will be carried out for the call auction illiquid session, it will begin at 16:00.

Trading was halted at NSE since 11:40 pm after the price for cash and derivative segments did not update even after an hour. NSE had decided to cancel all the pending orders and allowed traders to put fresh orders during the pre-open session. Meanwhile, trading continued without any issues with BSE.

The problem was at the end of NSE’s two telecom service providers, they were not able to provide telecom links to the exchange on time. Day traders in the cash and F&O markets were affected the most due to the stoppage.

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Elon Musk forms several ‘X Holdings’ companies to fund potential Twitter buyout

3 Mins Read

Thursday’s filing dispelled some doubts, though Musk still has work to do. He and his advisers will spend the coming days vetting potential investors for the equity portion of his offer, according to people familiar with the matter

KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow