TCS employees with less than 60% office attendance won’t receive variable pay
KV Prasad Jun 13, 2022, 06:35 AM IST (Published)
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Summary
In an interaction with CNBC-TV18 in February this year, TCS CEO K Krithivasan said, while Zoom and Team are very efficient mediums, the importance of informal conversations or the chit-chat at office is often overlooked.
India’s largest IT services giant Tata Consultancy Services (TCS) has tightened its attendance policy and announced that employees with less than 60% office attendance won’t receive variable pay, sources told CNBC-TV18 on April 22.
As per the updated HR policy of TCS accessed by CNBC-TV18, employees who have office attendance above 60% but less than 75%, bonus will be paid at 50%.
Bonus payment will be 70% for employees with office attendance above 75% but less than 85% whereas those who have more than 85% attendance will get 100% bonus payment.
In October 2023, TCS ended its hybrid working policy and in an internal communication sent in mid-September said the company had mandated that its workforce should attend office for five days in a week starting October 1, 2023. Until then, employees were required to be in the office for only three days a week.
Since then the firm has been reiterating its stance in each quarter and has been pushing employees to be back in office to ensure higher productivity. In its FY23 annual report, TCS highlighted that more than half of its workforce was hired after March 2020, and new employees benefit from physical interactions with senior colleagues and leaders to acculturate and learn from their behaviours and ways of thinking.
“Without those interactions, employee engagement as well as acculturation got badly impacted. All these factors led us to gradually bring back people to our offices during the year,” the company said.
In January this year, TCS’ new CEO and MD K Krithivasan revealed that approximately 65% of TCS associates were attending the office 3-5 days a week, just a quarter after the implementation of the policy
Following the January to March 2024 quarterly results as well, Milind Lakkad, Chief HR Officer, said employees returning to the office, among other factors, has fostered a vibrant atmosphere in the company’s delivery centres and boosted the morale of associates.
In an interaction with CNBC-TV18 in February this year, Krithivasan said, that while Zoom and Team are very efficient mediums, the importance of informal conversations or the chit-chat at the office is often overlooked.
“The second thing we missed is that, at TCS, values are very important to us. How do we impart value to an associate who has not even come to the office once? In fact, in TCS, about 30 to 40% of the associates joined in the last two to three years, and in the first two years, they have not even come to work. If you don’t even come to the office, what is the value that you stand for?”
The third factor is, he said, that an organisation enables a lot of training and opportunities but the most important learning comes from seeing how mentors and seniors behave in a given situation and getting to know the best way to handle a client situation.
This he believes cannot be replaced by any amount of training, one can only understand that by observing continuously.
“What the rest of the team does is the maximum value we get. And by saying I will be flexible—I will do two days a week or whenever I like—you lose out a lot. Eventually, we believe in what TCS stands for what we all value and want to give to our customers. It is important for associates to be there every day.”
Working from home or in hybrid mode is not the right way for an individual to develop their career, he said.
Reflecting on the scenario at a time when appraisals are due across most companies, Ankit Agarwala, Managing Director of global recruitment agency Michael Page, earlier this month said that employees who work from the office more regularly stand the chance for a better appraisal than those who work from home or do not visit as often.
“Most organisations prefer people working in offices. The ability to ask for a lot of work from more or hybrid is less today than two years back. Most organisations either work from the office or offer a hybrid mode of working. But even in hybrid, they want you ideally in the city of work. So those cases where people are in remote settings, they have declined,” he told CNBC-TV18.
(With inputs from Yoosef K)
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KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow