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Profiteering complaints against Grofers, Starbucks and Lodha Developers

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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Summary

As government steps up the vigil against profiteering under the Goods and Services Tax (GST) regime, the anti-profiteering agency is examining complaints against Grofers, Starbucks and Lodha Developers.

As government steps up the vigil against profiteering under the Goods and Services Tax (GST) regime, the anti-profiteering agency is examining complaints against Grofers, Starbucks and Lodha Developers.

According to sources, complaints that the agency has received accuse Grofers, Starbucks and Lodha Developers of profiteering and not passing on the benefits of lower GST rates post November 2017.

The agency however, is yet to send notices to Grofers, Starbucks and Lodha Developers.

Meanwhile, talking to CNBCTV18, government officials said that “initial rounds of investigations have started and the complaints received are at the level of standing and screening committee.”

Under the anti-profiteering mechanism, a complaints is first handed over to the screening committee at the state level, and in case more than one complaint is received against the same entity then it is directly handed over to the standing committee.

Both the screening and the standing committees, look into the complaints, examine and investigate for a prima facie evidence of profiteering.

Post confirmation of prima facie evidence, the complaint is then moved to the directorate general of anti-profiteering for further detailed investigations.

After DG-AP establishes profiteering, the complaint is then moved to the national anti-profiteering authority for adjudication.

When contacted, SoftBank-backed online grocer Grofers co-founder Albinder Dhindsa told CNBC TV18, “We haven’t received any intimation from the authorities about the same. In any case, our promise of lowest prices to customers means we always pass along all possible benefits to our customers. We will be happy to engage with the authorities in case any clarification is required.”

Abhishek Lodha, managing director and chief executive officer of Lodha Group was also reached out by CNBCTV18 and he said: “We have not been given any notice. When GST was implemented, for every development, we passed on the GST credit through a formal letter to our customers. So A- I am not aware and B- If there is, we will of course present the facts because you know putting a complaint in this country is not the most difficult thing.”

On the other hand, coffee chain giant Starbucks did not respond to an email query.

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Young Turks: How Grofers is building an economic moat to sustain competition

Online grocery startup, Grofers, was built with one mission — minimum effort should lead to maximum convenience.”

Co-founded by Albinder Dhindsa and Saurabh Kumar in 2013, the initial idea was to provide speedy deliveries under 90 minutes, making it one of the many startups that emerged in the hyperlocal space in India.

This sector was largely ridding on the rise of internet users who favoured insta-delivery, making it one of the hottest categories amongst investors a couple of years back who were fuelling million dollar funding in this emerging niche sector.

In 2016, Grofers tweaked their business model, they pivoted from being hyperlocal delivery service and started focusing on becoming a full stack logistics player.

Young Turks caught up with the founding team in an attempt to decode the sector, track Grofers journey so far, and find how the team is building an economic moat to sustain competition in the future.