Wipro wins multi-million-dollar deal from Nokia to enhance employee experience

KV Prasad Jun 13, 2022, 06:35 AM IST (Published)

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IT services major Wipro Ltd on Tuesday (April 30) said it has been selected by Nokia to overhaul its employee service desk and provide seamless, real-time IT support to a global network of employees in a multi-million dollar deal.

The Wipro team will build a bespoke AI-powered, cloud-based solution for Nokia’s 86,700-strong workforce across 130 countries, the company said in a regulatory filing.

The solution aims to enhance the employee experience by providing highly available, modular, secure, and automated services, Wipro said.

Designit, a Wipro company specialising in user experience strategy and implementation, will conduct user research to ensure personalised assistance is offered to employees at the right time.

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This project will result in the creation of an experience-driven, omni-channel, and always-on global service desk, which will provide employees with highly flexible and secure services to empower them to effectively navigate a hybrid work environment.

Vinay Firake, Senior Vice President and Managing Director of Nordics, Wipro, said, “We are proud to work with Nokia on building an IT support solution that will improve the employee experience. Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalised support, allowing them to better leverage technology and deliver better value to their customers.”

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Marije van Donk, Vice President of Head of User Rxperience at Nokia, said, “At Nokia, we are increasing our efforts to elevate and secure user experiences with our IT services. A key pillar is a modernised remote support concept that uses the latest technologies to provide seamless, secure, and efficient support, regardless of location, device, or network.”

Shares of Wipro Ltd ended at ₹462.30, down by ₹0.65, or 0.14%, on the BSE.

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KV Prasad Journo follow politics, process in Parliament and US Congress. Former Congressional APSA-Fulbright Fellow